Nanobridge ("we", "us", or "our") operates the marketing site at this domain, the developer console at platform.nanobridge.net, and the API gateway at api.nanobridge.net. This Privacy Policy explains what we collect, why we collect it, and the choices you have.
1. Summary
- We do not persist your prompts, conversations, source code, or file uploads for product analytics.
- We do not use customer API content to train models.
- We process API traffic in transit to route requests and return model outputs.
- We collect account, billing, and operational data needed to run the service securely.
2. Information we collect
2.1 Account & authentication
When you register or sign in to the developer console, we may collect:
- Email address and account identifiers
- Password (stored using industry-standard hashing; we never store plaintext passwords)
- Email verification and password-reset tokens (temporary)
- Optional invite or referral codes you enter at registration
2.2 Billing & payments
Resource packs are purchased via cryptocurrency checkout (NOWPayments). We may store:
- Order ID, package selected, amount, currency, and payment status
- Payment provider references (e.g. invoice / payment IDs) and IPN callback metadata
- Credit balance, usage logs, and trade history tied to your account
We do not collect or store traditional credit-card numbers on our servers. Crypto payment details are handled by the payment processor.
2.3 API usage & operations
To meter credits, prevent abuse, and support troubleshooting, we may log:
- API key identifier (not the full secret after creation)
- Request timestamps, model name, token counts, and HTTP status
- Request ID / correlation IDs and coarse error messages
- IP address and user-agent (for rate limiting and security)
We do not intentionally store the full text of your prompts or model responses in our product databases for analytics. Limited transient processing occurs while forwarding requests to upstream inference providers.
2.4 Website & communications
- Standard server logs (IP, browser type, pages visited) on this marketing site
- Emails you send us and messages we send you (e.g. verification, billing alerts if enabled)
3. How we use information
We use collected information to:
- Provide, maintain, and improve the API gateway and developer console
- Authenticate users and manage API keys
- Process payments, grant resource packs, and display usage / balances
- Enforce rate limits, detect fraud, and protect the platform
- Respond to support requests and send service-related notices
- Comply with applicable legal obligations
4. Upstream providers & subprocessors
API requests are forwarded to third-party model infrastructure (e.g. Tencent TokenHub / compatible upstream endpoints) solely to generate responses. Payment processing is performed by NOWPayments. These providers process data according to their own policies and our instructions where applicable.
We do not sell your personal information.
5. Data retention
- Account data: retained while your account is active and as needed thereafter for legal or dispute purposes.
- Billing & usage logs: retained to support metering, audits, and customer support; you can view much of this in the console.
- Security logs: retained for a limited period appropriate for incident investigation.
You may request account deletion by contacting us; some records may be retained where required by law or for legitimate business needs (e.g. completed payment records).
6. Security
We use technical and organizational measures appropriate to our service, including encrypted transport (HTTPS/TLS), access controls, and hashed credentials. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
7. International transfers
Our infrastructure and providers may operate in multiple countries. By using Nanobridge, you understand that your information may be processed in jurisdictions other than your own, subject to this policy and applicable law.
8. Your rights
Depending on your location, you may have rights to:
- Access or receive a copy of personal data we hold about you
- Correct inaccurate data
- Request deletion or restriction of processing
- Object to certain processing or withdraw consent where applicable
To exercise these rights, contact us at the email below. We may need to verify your identity before fulfilling a request.
9. Children
Nanobridge is not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us so we can delete it.
10. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top will change when we do. Material changes may be announced via the console or email where appropriate. Continued use after changes constitutes acceptance of the updated policy.
11. Contact
Questions about this Privacy Policy or our data practices: nanobridge8@gmail.com